Want an energising career with an amazing growth path? Crunch Fitness has a No Judgements philosophy which creates an inspirational culture dedicated to providing exceptional experiences for our members. We believe in fostering a positive environment where both our team and members can thrive.

Crunch Fitness in Hoxton Park is seeking a full-time Club Lead to deliver excellence in member experience and business growth.

About Us

Crunch Fitness is a global brand with a No Judgments philosophy, it’s our everyday mantra that drives us to create a welcoming community for everyone. Our clubs, designed to offer everything under one roof, are well invested in and are massive in size, have a culture of fun and inclusivity and are serviced by high performance teams who have a passion to succeed.

Our mission is to grow, we’re looking for passionate and driven people who want to join our Crunch family and grow with us.

Role Overview

As the Club Lead, you will play a pivotal role in ensuring the success of our club. Your focus will be on delivering outstanding member experiences, maintaining high standards of service and driving business growth. You’ll collaborate closely with the General Manager to achieve membership growth and elevate our club’s performance.

Member Experience

• Welcoming members at all touchpoints

• Ensure the club operates efficiency

• Handling inquiries, complaints and feedback professionally

• Fostering engagement through personalized interactions

• Maintain club rules and policies

• Support key services like Rest and Recovery, Personal Training, and Group Fitness

Teamwork

• Cultivate a positive team culture

• Monitor shift planning and checklists for club team

• Deliver high service and sales standards

• Ensure team compliance with systems and policies

Membership Growth

• Engage with potential members to understand fitness goals

• Achieve membership sales goals

• Focus on member retention and referrals

• Implementing protocols for saving memberships

• Assist the General Manager with execution of SMART Plans

• Work with club team to achieve club goals

• Develop local community partnerships

Why join the Crunch fam?

• Competitive salary and benefits

• Comprehensive onboarding, learning and development

• Recognition and rewards; monthly bonus scheme

• Personal mentoring from the Senior Leadership Team

• Development for career progression

• Work-Life Wellness program

• Opportunities to participate in Crunch community projects

Qualities and Experience

• Engaging with people in a fast-paced sales and service environment

• Excellent customer service skills

• Proven ability to drive goals

• Sales and marketing knowledge

• Understanding of team culture

• Strong communication skills

• Passion for changing lives through fitness